Shipping and Deliveries

What shipping methods do you offer?
Depending on where you live, we either deliver to your home (Metro-Atlanta), deliver to a central pickup venue in a Southeastern city, ship a pallet-load (in a freezer truck) to our appointed agent for multiple customers in a city, or ship via UPS Ground or UPS Standard Overnight to individual customers throughout the continental United States.

1. Metro-Atlanta Customers: (Atlanta Deliveries)
We deliver to numerous zip codes in Atlanta. Please click on Atlanta Deliveries to obtain the delivery day-of-the-week for your zip code and the relevant delivery charges.

2. Plant pickup:
You are welcome and indeed encouraged to pick up your order at our plant conveniently located 1 mile North of the Buford Highway exit of interstate I-285 (see map). Please note that our facility is a meat processing plant and we do not have a storefront, so we do not cater to walk-in customers. As an incentive to customers to pick up their orders from our plant, we apply a plant pickup discount of $7.50 for all orders over $150 in value. This is an ideal solution for customers who are passing through Atlanta or for customers that live in Atlanta but prefer to pick up their orders. Should you wish to pick up an order, please submit your order at least 1 business day before your intended pickup time. If you submit your order using our website, and wish to pick up your order on the same day, please also call us first to determine if we can have your order ready in time. We are open for business Monday through Thursday from 7:00 AM through 3:00 PM and on Fridays from 7:00 AM through 12:00 (noon).

3. Out-of-Town Southeastern delivery customers and delivery schedule: Griller's Pride delivers to numerous Southeastern cities using our own trucks typically on Sundays and at intervals depending on the particular delivery route. Please refer to our Out-of-Town Delivery Schedule to see when the next delivery is to your city, and where the pick-up venue is.

4. Pallet-Load Shipping: We also ship pallet-load orders to selected cities throughout the United States whereby we pack each customer's order in seperate boxes, load these boxes on a pallet together with other customers' orders and ship the pallet using a frozen shipping carrier. The pallet(s) are delivered to our agent in each city and our customers pick up their orders from the particular agent who is centrally located within the Jewish areas of each of these cities.

This shipping method minimizes the shipping charges but generally requires a minimum of 25 customers for it to be viable. We are always looking for new cities to introduce this service and if you are interested in becoming a Griller's Pride agent and your city can support this minimum number of customer orders, we would be delighted to discuss this possibility with you. Please contact Peter Swerdlow at 770-454-8108.

5. UPS Shipping Policy:
Once your order is dispatched to UPS, Griller's Pride has no control to ensure that your shipment will be delivered within the estimated number of consecutive transit days. Although we experience upward of a 95% on-time delivery rate, UPS will occasionally deliver a shipment a day or two later than what they estimate, typically due to weather-related delays. We will always try our very best to expedite deliveries that are delayed but please be aware that once your order has left our facility, our liability is limited to the carriers' terms and conditions. For example, Griller's Pride is not responsible for product spoilage or the cost of the shipping caused by UPS delayed deliveries. Similarly, please ensure that the Ship-to name and address are correct and valid as we cannot be held responsible for product spoilage and/or shipping charges resulting in any errors and ommisions thereof. If you do not accept these terms, please email within 1 hour to cancel your order to:
peter@grillerspride.com and please also copy:
julie.rice@grillerspride.com and
customerservice@grillerspride.com .

We ship orders UPS "Ground" or "Overnight" to our customers throughout the continental United States. We ship our products on dry ice in highly insulated containers to help ensure that everything arrives at your doorstep in a safe condition. We ship "Ground" if you are within a 3-day transit zone or "Overnight" if the transit time for shipping to you "Ground" is 4 days or more.

"Ground" shipping orders are dispatched on Mondays and Tuesdays for 2-day transit destinations and on Mondays ONLY for 3-day transit destinations. Please refer to the map below to determine if your order can be shipped "Ground" or whether we need to ship your order "Overnight". If you prefer your order to be shipped "overnight" even if it could be shipped "Ground", please choose the "Overnight" shipping option when checking out. Please understand that shipping "Overnight" is significantly more expensive than shipping "Ground".

UPS "GROUND" BUSINESS DAY TRANSIT FOR SHIPMENTS FROM GRILLER'S PRIDE

5.1 What do you charge for shipping?:
We do not try to entice you to buy from us by offering "amazingly" low shipping rates while building the actual shipping costs into the item price. Our shipping charges are calculated to just cover the cost of the specially designed insulated container, the dry ice and the actual shipping charge and no more. This way, you the customer transparently know what you are paying (per pound or per pack) for each item and what your order is costing to ship.

The shipping charge for "Ground" is 20% of the product invoice value with a with a minimum shipping charge of $40, (which provides for up to $200 worth of product).

The shipping charge for "Overnight" is 80% of the product invoice value with a minimum shipping charge of $160 (which provides for up to $200 worth of product).

Once you have entered your order, please indicate which shipping method you need (or prefer) in the shipping options on the checkout page

5.2 Do I have to be home to receive my UPS delivery?
Providing you live in a single-family residence, UPS will leave your delivery outside your front door. If you live in an apartment complex especially one with access control, please organize ahead of time with the doorman or property staff to receive your order if you are not going to be home. If there is no access control to your front door and you live in an apartment, simply leave a note on your door authorizing UPS to leave your delivery but please do not forget to write your name, the date and sign it (if you want UPS to leave your parcel there if you are not going to be home).

5.3 How long will can my order safely remain outside before I bring it inside?
We pack enough dry ice in our highly insulated containers to keep your product at the very least close to frozen even in the heat of Summer for up to 72 hours from the time of dispatching the order. However, especially in the heat of Summer and in hot climates, please be sure to bring it inside and freeze or refrigerate the contents. Depending on where you live, UPS may deliver a day late, in which case, as long as the meat is below 45 Fahrenheit, it is fine to use, refrigerate or freeze. Griller's Pride accepts no responsibility for shipments that are delivered within the stated transit time but which the customer does not refrigerate or freeze or immediately use.

5.4 Shipping of non-perishable items only: ("Biltong" and/or "Drywors")

"Biltong" (South African Beef Jerky) and/or "Drywors" (dried extra lean sausage) does not need to be shipped frozen or refrigerated. If you are only ordering either or both of these 2 items and can wait for up to 7 days for the order to arrive, we can ship these using the United States Postal Service (USPS) at extremely low rates:
Up to 1 lb of a combination Biltong and/or Dry Wors: $10.00
1 lb to 12 lb. of a combination Biltong and/or Dry Wors: $15.00

5.5 Payment for Shipping Orders
For UPS shipping orders, we only accept payment by Visa, Mastercard, and American Express credit/charge cards (i.e. not checks). Although Griller's Pride will charge the card on the day that the order is dispatched, please be assured that should there be a service failure on the part of UPS, or should there be a problem with the order, Griller's Pride will uphold its policy of doing everything reasonable to ensure your complete satisfaction.